Why do I have to upload my HRA Receipt?

Employees who use their Zenefits card at a merchant who has not implemented an inventory information approval system (IIAS), which automatically identifies HRA-eligible expenses when the card is used, will receive an email from claims@zenefits.com that requests substantiation of the transaction's eligibility as an HRA-eligible expense.

In order to substantiate the expense, respond to the email (or contact Support) with a receipt that includes the following:

  • Employee or dependent name
  • The date the item or service was purchased
  • The name of the provider who offered the service
  • The price of the item or service
  • The name of the item or service received

Employees have 30 days to substantiate the transction. After 30 days, the HRA account will be temporarily deactivated until the transaction is substantiated. Employees will still have use of the card for other Flex Benefits accounts, such as Commuter Benefits.

If you have questions about your claim, please call 1-866-609-4655

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