Zenefits Accounts & Settings

All work email changes must be performed by an admin with access to edit worker information. If you're not sure who your admin is, you can find their contact information under the Company Contact section of your Zenefits dashboard.

If you're trying to change your personal email, follow the instructions on this page.

When changing your password, make sure it satisfies  Zenefits'  password requirements:

Each valid Zenefits password must be at least 8 characters in length, and contain:

• At least 1 uppercase letter
• At least 1 lowercase letter
• At least 2 numbers
• At least 1 special character (!@#$%^&*)

To log out of Zenefits, click on the bubble with either your picture or initials in the top right corner, and select Log Out.

The company org chart will pull the preferred name that you entered into Zenefits. You can remove your preferred name from your personal Zenefits page by following the steps below.

1. From your main dashboard, click on the Personal Information app.

2. Under Basic Info, click on the edit icon and remove the preferred name.

3. Click Save.

If you cannot remember your login email you may look it up by clicking here or clicking on Need help logging in? from the Login page. Select I forgot my login email and enter your details. 

You will see a masked version of your username but you may request details by clicking on Send me my registration details. If you have multiple logins, Zenefits will remember the emails you logged in with in the past from the same browser and default to them when you login.

Administrators are also able to view employee's login emails from their dashboard.  

A Zenefits ID is given to every worker in Zenefits. You can find your workers’ Zenefits IDs on their Profile under Account Info, or in Business Intelligence reports.

How can I get the Zenefits IDs for all of my workers?

You can do this by running a custom report in the Business Intelligence app.

This number looks different than I remember, has something changed?

Yes, great observation. Zenefits reorganized and reassigned numbers based off of the company and its workers, so that Zenefits IDs within an organization make chronological sense.

Can I customize our Zenefits IDs?

No, Zenefits IDs are built into the system and cannot be customized. You can include your company's ID number system as custom fields.

I used our Zenefits IDs for other reporting purposes. Is there a way to download a report of all of my workers' previous Zenefits IDs?

Yes, if you wish to obtain a mapping of your old & new Zenefits IDs, please contact our Customer Care team.

A Support ID (previously called a Zenefits ID) is given to every worker in Zenefits. It can be found by logging in to your Zenefits account and clicking on the profile icon (either a photo you uploaded or your initials) in the upper right corner. In the drop down, you’ll see your Support ID.

Why do I need a Zenefits ID?

If you contact Zenefits Customer Care, you will be asked to enter your Zenefits ID, which will help in verifying your account and routing your call to the appropriate agent. Additionally, many companies use the Zenefits IDs for reporting purposes.

To help customers update payroll or external systems, when a worker updates their home address, Company Admins and Payroll Admins will get email and inbox task.

The Email will include

• Who has changed their address
• And updates to consider, like their work location, adding a new tax jurisdiction, updating their PTO policy, etc.

The Inbox Task will include

• Who has changed their address
• Updates to consider, like their work location, adding a new tax jurisdiction, updating their PTO policy, etc.
• And their old and new address

Once an admin marks this task “Done”, it will be marked “Done” for all admins. 

Learn how to contact Zenefits customer care team via Zen Assist chat system.

1. Click the blue chat box on the bottom right-hand corner of the Zenefits Dashboard screen.

2. Type your question or issue and click the orange box.

3. Review the suggested responses.

4. Click the contact support button if the suggested responses do not help.

5. Click the topic related to your question or issue.

6. Review the contact options available for support.

7. Contact the customer care team.

Note: Please have your Support ID (Zenefits ID) and if provided, your Support Reference Number (Case Number) ready when contacting the customer care team. 

Customer Care hours are 7AM to 4PM PST.

Learn more 

Support Reference Number

A Support Reference Number (also referred to a Case Number) is a unique identifier related to each of your customer care cases and can be found under the recommended support phone number. This will help with verifying your account and routing your question or issue to the appropriate agent to quickly address it. If you are given a Support Reference Number, make sure to save it because it is used to prioritize your case and route your call to the proper support channel.

Support ID

A Support ID (previously called a Zenefits ID) is given to every worker in Zenefits. It can be found by logging in to your Zenefits account and clicking on the profile icon (photo you uploaded or your initials) in the upper right corner. In the drop-down menu, you’ll see your Support ID number. Additionally, many companies use the Zenefits IDs for reporting purposes.

Questions & Answers for Support ID

How can I get the Zenefits IDs for all of my workers?

You can do this by running a custom report in the Business Intelligence app.

This number looks different than I remember, has something changed?

Yes, great observation. Zenefits reorganized and reassigned numbers based off of the company and its workers, so that Zenefits IDs within an organization make chronological sense.

Can I customize our Zenefits IDs?

No, Zenefits IDs are built into the system and cannot be customized. You can include your company's ID number system as custom fields.

I used our Zenefits IDs for other reporting purposes. Is there a way to download a report of all of my workers previous Zenefits IDs?

Yes, if you wish to obtain a mapping of your old & new Zenefits IDs, please contact our Customer Care team.