HELP CENTER

FAQs About Reversals with Zenefits Payroll

There are extensive checks in the system to ensure the data entered into payroll is processed correctly. However, when the payrun is approved with inaccurate data or there is a change in an employment situation, a reversal may be requested. This guide will provide more information about what to expect throughout the process. 

Why can’t Zenefits guarantee it will work?

When funds are sent to an employee’s bank account, the employee has the ability to move or use the funds. If the account balance is insufficient to fund the amount of the reversal, it will fail. The employee may also close the account before the reversal is processed which means the original transaction is irreversible. 

How am I notified about the status of the reversal request?

The Specialist you are working with will notify you via email directly after 5 business days about the success or failure of your request. 

What are my next steps if the reversal is unsuccessful?

If the reversal is unsuccessful, Zenefits will notify the account administrator that issued the original request of the result within 24 hours of receipt of failure notice.  

The employee can return the funds directly to the company through personal check or transfer. If you do receive the returned funds from the employee, request a correction to the employee's wages.

No.  Reversals of banking transactions do not impact wages, taxes, or any reporting associated with the pay run.  Zenefits can assist with a payroll correction to ensure the pay and tax records are adjusted as needed.

Will Zenefits communicate to my employee about this process on my behalf?

It will be up to the company administrator to explain to the affected employee why this is happening and what to expect throughout the process. Zenefits will not communicate to the employee on the company’s behalf. 

Is there a fee from Zenefits to complete this process?

There is a $75 fee per file reversal to go through this process. This fee will be assessed whether or not the reversal is successful. 

Go to Category Page
Prev Next
Using Zenefits Payroll

Still need our help? Our support team is waiting to help you. Contact us