FAQs about your Zenefits Renewal and Subscription

Invoice Change Summary 

As of August 1, 2018, Zenefits will use a new billing system to simplify billing and renewals. This transition includes two major changes:

1. Starting with your October 2018 bill*, instead of being billed on the first of the month, your billing date will now be on your anniversary date, regardless of where it falls in the month. 
  • Annual and Termed Contracts: Customers with a contract duration any longer than a single month will now be billed on the anniversary date (1st-31st) of their original contract. The billing increment--annual or otherwise--is dependent upon each contract. If you add employees or have a monthly product on a termed agreement, you will be billed on your monthly anniversary date.
  • Monthly Contracts: Customers who joined prior to September 1, 2018 will continue to receive their bills on the first of the month. Customers who joined subsequent to September 1 will receive bills on their anniversary date. 
2. Starting with your October invoice, if you are currently on a Silver package, your invoice will show Advanced as your new package title. This change is in name only; it has no effect on the pricing and products that your company uses.

* If you renewed September 2-30 of 2018, you will see this change earlier than other groups due to the timing of our change in billing systems. Groups renewing in September will renew upon their anniversary date.

Can I keep the 1st of the month for annual billing? 

Unless your anniversary date is already the first of the month, your billing date will be moved. Our Customer Care representatives are able to provide your current anniversary date.

Will I still receive an email invoice?  

All primary admins will continue to receive invoices.

How do I edit my payment information? 

After logging in, access your Company Profile app and click Billing & Payments. Click on the pencil icon to make changes.

Am I losing time on my contract or being double charged?  

Neither! If you signed up for a 12 month contract in October 2017, you would be charged November 1 for 12 months. Since your access to Zenefits began in October, you would have had access for the full twelve months for which you've paid.

Can I be billed outside my renewal period? 

Yes, for non-monthly groups that add users during the contract period. If your organization has grown from its original number of users (for example, you add two additional employees), you would be billed once for each product or service those two employees utilize.

Additionally, if you add workers or have a monthly product on a termed agreement, you will be billed on your monthly anniversary date. 

Will I get monthly invoices when I don’t add users that month?

Nope! We do not generate $0 invoices for our customers.

Why is my bill higher in October 2018?

If you are on an annual/termed agreement and signed up with Zenefits prior to September 1, 2018, you have the potential to have a higher bill in October. This is due to the change in our billing systems and a one-time proration as we switch from first of the month to monthly "anniversary" dates.

You may see a higher bill if you:
  • are renewing in October.
  • have a monthly payment schedule.
  • add 1+ users between September 1 and your October "anniversary", even if you are not renewing in October.

Does my account auto-renew?

Yes. All termed contracts (anyone other than monthly customers) will be auto-renewed unless otherwise negotiated prior to sale. Termed contracts will renew for the same number of months up to a maximum of 12 months.

Can I do self-service upgrades or make changes to my plan?

This depends on your current package. Some plans can add products and services at any time from your dashboard, while other packages may require that you reach out to us.

To find your current package, log in and access your Company Profile, and then click Plan Info

What are the conditions of auto-renewals?

Your contract auto-renews on your current plan(s) or new plan equivalent at the same length of your current term, up to 12 months maximum, and with your peak number of employees (users). If you have any questions, contact our Customer Care team to get you in touch with the correct contact for your account. 

Can I review the Master Service Agreement ahead of time?

Of course! Administrators will see a trail of all the Master Service Agreements (MSAs) they have signed with us during any checkout (main or addon) in the Company Profile under Plan Info. Admins will also be able to see who signed the document, download the document as a PDF, and check out type with a timestamp.

Do my employees need to accept the Master Service Agreement?

They do not. This an agreement between your organization’s signatory and Zenefits.

Zenefits offers advisor services in addition to standard technical and product support, which includes help with payroll and HR related questions requiring advice, guidance, best practice information, compliance, and more. Clients who subscribe to these services have a Quick Link on the right hand side of the administrator dashboard to contact an advisor. Clicking on the link will give clients the option to either call the advisor team directly or submit a question for email or phone responses.

Click here to learn more about these services, request a demo today, or request to add this onto your account.

Eligible groups will have the option to view new prices and plans for an upcoming renewal in the Zenefits Renewal Center. Administrators can get to the Renewal Center by clicking on the yellow banner from their dashboard, or clicking Renewal & Upgrade Center from the Company Profile.

Within the Renewal & Upgrade Center you can compare your current pricing with Zenefits' new plans. For more information on the new pricing plans, check out our Pricing page.

Still need our help? Our support team is waiting to help you. Contact us