Auto-Renewal: How will this affect me?
Does my account auto-renew?
Yes. All termed contracts (anyone other than monthly customers) will be auto-renewed unless otherwise negotiated prior to sale. Termed contracts will renew for the same number of months up to a maximum of 12 months.
Can I do self-service upgrades or make changes to my plan?
This depends on your current package. Some plans can add products and services at any time from your dashboard, while other packages may require that you reach out to us.
To find your current package, log in and access your Company Profile, and then click Plan Info.
What are the conditions of auto-renewals?
Your contract auto-renews on your current plan(s) or new plan equivalent at the same length of your current term, up to 12 months maximum, and with your peak number of employees (users). If you have any questions, contact our Customer Care team to get you in touch with the correct contact for your account.