Multi-factor authentication (MFA) is a two-step process for login authentication that requires a user to verify their identity through two different, independent methods.
In Zenefits, MFA login is required for administrator accounts and all accounts with Zenefits Payroll. Zenefits will ask for an authorization code:
If an employee has lost access to the device they use for multi-factor authentication (MFA) login, an administrator can reset the employee's MFA login by following the instructions below:
The next time the employee tries to log in, they’ll be prompted to set up their new MFA login device.
Administrators can turn on two-step login for their company by following the steps below:
If you select either email verification or SMS text/Authentication app for two-step login, your administrators will be responsible for resetting any employee accounts if the employee loses access to their email or phone.
Occasionally, users may receive an Authentication Code email they did not specifically request. There are three possible reasons for this:
In each case, there is no additional action needed on the users part. If the user continues to receive an authentication code each time they attempt to log in, this is most likely due to a security setting on their browser.
If Zenefits continues asking for an authentication code at each login, it's probably because the web browser isn't accepting cookies from websites.
Select the Privacy panel.
Set Firefox will: to Use custom settings for history.
Check mark Accept cookies from sites to enable Cookies.
Click Show advanced settings...
In the Privacy section, click the Content settings button.
In the Cookies section, Allow Local Data to be Set.
When multi-factor authentication login is turned on, you may be asked to provide an authentication code:
Employees should verify that their email address and phone number are accurate in Zenefits. They can do this by logging in and clicking the Personal Information app.
Zenefits houses very sensitive data and cyber attacks have been on the rise. MFA provides an additional level of security to ensure your employees’ data is protected.