Troubleshooting Zenefits Training Videos

Video errors can be caused by a number of factors, including network issues or server issues. If you are experiencing any difficulty watching videos, here are a few suggestions to help with resolving the issue:

  • Confirm your internet connection is up and running
  • Refresh your browser
  • Close, then reopen your browser
  • Attempt to play the video in an Incognito, or Private, window, by clicking your browser's menu button and selecting "New Incognito/Private Window"
     - If the video successfully plays in the new window, this is an indicator that a browser extension is likely preventing the video from loading
  • Clear your browser's cache and cookies (help article here on how to do this)
  • Confirm that Flash is enabled for your browser (step 3 in this article provides help on this for each browser type)
  • For troubleshooting "Cannot load M3U8: Crossdomain access denied" error messages, work with your IT network team to check on your firewall status.
     - If you have a firewall, you can allow a particular HTTP header : Access-Control-Allow-Origin: *
     - Your IT network team may want to reference JWPlayer's support article
If you continue to experience an issue and the steps above do not resolve it, please email and include the following information:
  • Your device type (Mac, PC, iPhone, Android, etc)
  • OS if you are viewing on a PC
    Windows- go to Start menu, then Control Panel, then Systems & Security, then System
    Mac- click the Apple icon, then About This Mac
  • Browser (and version)
  • The lesson/course that you are experiencing issues with
  • A screen shot of the error
We may also ask that you provide an HAR file as well.

Still need our help? Our support team is waiting to help you. Contact us