What to do if a training video does not play

Video errors can be caused by a number of factors, including network issues or server issues. If you are experiencing any difficulty watching videos, here are a few suggestions to help with resolving the issue:

• Confirm your internet connection is up and running
• Refresh your browser
• Close, then reopen your browser
• Attempt to play the video in an Incognito, or Private, window, by clicking your browser's menu button and selecting "New Incognito/Private Window"
   - If the video successfully plays in the new window, this is an indicator that a browser extension is likely preventing the video from loading
• Clear your browser's cache and cookies (help article here on how to do this)
• Confirm that Flash is enabled for your browser (step 3 in this article provides help on this for each browser type)
• For troubleshooting "Cannot load M3U8: Crossdomain access denied" error messages, work with your IT network team to check on your firewall status.
   - If you have a firewall, you can allow a particular HTTP header : Access-Control-Allow-Origin: *
   - Your IT network team may want to reference JWPlayer's support article