Once an employee's HRA, FSA, or Commuter Benefits account is canceled in Zenefits, that account will be removed from their Dashboard. To check the remaining balance in the account, please call 1-866-609-4655. Eligible claims can be submitted via email to claims@zenefits.com if you no longer have the HRA app on your dashboard.
For out of pocket HRA and FSA expenses, as long as the transaction was incurred during the plan year, the employee may submit their claim at any point before the end of the plan year or the run-out period (if applicable).
Out-of-pocket commuter benefits expenses must be claimed within 12 months from the date of service.
Reimbursement depends on how long it takes to process the claim application, so make sure to send all the required information to verify the eligibility of the expense(s) for prompt processing.
If an employee does not cash their reimbursement check within 90 days, then the check will become void.
To check on the status of a submitted claim, contact Zenefits Client Support.
Employees who spend their Flex Benefits funds on ineligible items or services, or fail to provide receipts for certain types of purchases (e.g., for a Health Care or Child & Elderly Care FSA) must refund the amount spent to the appropriate Flex Benefits account. Otherwise, their Zenefits Card will be deactivated until the check has been received. The client may pay their employer back via the payment method accepted by the employer, and the employer may then provide Zenefits with written documentation that the payment has been received. This payment method is preferred, as it will be processed at a faster rate.
The client may send a check/cashiers check or money order directly to Zenefits by using the steps below:
To refund an ineligible amount to a Flex Benefits account, follow the instructions below:
Zenefits
Zenefits Flex Benefits
PO Box 161207
Altamonte Springs, FL 32716
Before the employee mails the check, make sure the transaction is marked as Ineligible or Balance Due in Wealthcareadmin. In Wealthcareadmin, the cashed check looks like the screenshot below:
If the employee has paid back the company, then the Core Platform and Integrations team can mark the transaction as paid. You must receive confirmation from the admin that the expense was paid back and then post in the core-platform-fp channel for a Specialist to make the adjustment. Make sure to post the date of the transaction and the amount. You do not need to send the case to Tier 2.
If the employee reaches out for a status on the check:
Contact Zenefits Claims Processing for questions related to eligible claims, card transactions or manually submitted claims.
Phone: 1-866-609-4655
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