Why was my Zenefits card deactivated?

If you receive an email from Zenefits that your Zenefits card has been deactivated, it's mostly likely because you used your card for an FSA or HRA purchase that the Zenefits system did not recognize as an eligible purchase, and you did not substantiate the purchase within 30 days.

You will still be able to use the card to make purchases with other accounts, and order new cards for dependent(s), but until you've substantiated the purchase and it has been verified as an eligible expense, the account in question will remain inactive.