How do I repay ineligible purchases made with my Zenefits Card?

Employees who spend their Flex Benefits funds on ineligible items or services, or fail to provide receipts for certain types of purchases (e.g., for a Health Care or Child & Elderly Care FSA) must refund the amount spent to the appropriate Flex Benefits account. Otherwise, their Zenefits Card will be deactivated until the check has been received. The client may pay their employer back via the payment method accepted by the employer, and the employer may then provide Zenefits with written documentation that the payment has been received. This payment method is preferred, as it will be processed at a faster rate. 

The client may send a check/cashiers check or money order directly to Zenefits by using the steps below:

To refund an ineligible amount to a Flex Benefits account, follow the instructions below:

Make the check out to:


Mail the check to:

Zenefits Flex Benefits
PO Box 161207
Altamonte Springs, FL  32716

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