Resending Failed Contractor Payments
The instructions below only apply to companies who use the Contractors app on their dashboard.
If a contractor payment fails, the resolution depends on the point at which the payment failed. Follow these steps based on the point of failure.
If the contractor payment fails and Zenefits is not able to resend the payment to the contractor, the payment amount will be returned to the company. However, the $2 processing fee will not be refunded, as this fee applies to all payments regardless of whether they go through or not.
Failure when payment is pulled from the company's bank account:
- Make sure that the current limit has not been exceeded.
- Verify the company's bank account information is updated and correct.
- Do not attempt to resend the payment; this will cause the ACH history to show two payments. Contact Support in order to resolve the issue.
Failure due to insufficient funds in the company's account:
- Confirm there are sufficient funds available for the payment.
- Do not attempt to resend the payment; this will cause the ACH history to show two payments. Contact Support in order to resolve the issue.
Failure when en route to the contractor:
- Confirm failed payment funds are returned back to the company bank account. This typically takes 7-10 business days. If the funds are not returned within this timeframe, please reach out to Support.
- If funds have been returned, please confirm the contractor has entered the correct bank information, and reinitiate the payment.