How do I view the status of my claim?
Once you have submitted a claim, then you may check the status in your Zenefits dashboard. To do so, click on the Flexible Spending Account, Health Reimbursement Account or Commuter Benefits app. From there, select Claims. You could see four different statuses:
- Sent- The claim is pending review from our claims team
- Approved- The claim you have submitted has been approved for reimbursement
- Denied- The claim you have submitted was not accepted for reimbursement. You will receive an email notification informing you of the reason it was denied.
- Partially denied- The claim was partially approved, however, there was a piece of the claim that was not eligible for reimbursement. You will receive an email notification informing you of the reason it was denied.
Status “N/A” indicates that the claim was submitted previous to our system update. Please allow 3-5 business days for your claim to be reviewed.
To reach the Zenefits Flex Benefits team call 1-866-609-4655.