How do I go back to an incomplete payroll correction during the adjustment process?
Depending on where you were in the adjustment process, you may need to restart the process of selecting and adjusting the check in situations where a browser is closed, or when ... Learn more
How to verify if a check was corrected?
The original run will have an indicator on the employees that have had an adjustment. If you open the pay stub, you will see a banner containing additional adjustment details an... Learn more
How to make changes to a payroll correction?
Checks that have already been corrected cannot be corrected again without assistance from customer support. Learn more
Where can I view my approved correction?
Once adjustments are approved, they will display under the Approved section in the Pay Runs page. At 2 :00 pm PT each day, all approved pay runs will update to a Paid status and... Learn more
How to make a prior quarter payroll correction?
You can contact customer support to make a prior quarter correction as they are not supported for self service at this time. Learn more
What if an employee was overpaid and my adjustment results in a negative net pay?
In circumstances where an employee was overpaid on the original check, your adjustment will correct the payroll records, but the system will not automatically recoup the funds f... Learn more
Does a payroll correction update or delete the original paystub information?
No, the correction will not update a past pay stub. The Adjusted YTDs will reflect on the payroll reports and the employee’s next regular pay stub. Learn more
How will employees receive payment if a payroll adjustment results in more net pay?
An amount due back to the employee will require a separate off-cycle payroll to issue a non-taxable Reimbursement to the employee unless the payment method is changed to Direct ... Learn more
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