Engagement FAQs

Once a survey period has ended, full company admins and HR admins can view the survey results by taking these steps.

1. Log in to your Zenefits admin account and click on Engagement.
2. Click the Surveys tab, then the Archived tab.
3. Click the Results button next to one of the completed surveys.

Surveys are one time only. If you'd like to use surveys on a recurring basis, you'll need to use the Create Survey steps each time.

You can exclude new hires from surveys when setting up a survey in the Respondents step. At the bottom of the filter panel, you'll see a dropdown labeled Exclude New Hires. By selecting one of these, any new hires falling within the selected range will be excluded.

A department head can view the responses to a survey including 5 or more of their direct reports if:

• they are an HR admin in Zenefits with the permission to view their department
• an admin shares the results directly
• at least 5 of their direct reports have submitted responses to the survey (to protect identity)

Yes! If your company has the Engagement app through their Zenefits HR package, you'll be able to access Engagement through the Zenefits app.

All workers will have access to the Engagement app, in order to complete surveys.

If you wish to exclude certain types of workers from a survey, such as international workers, or independent contractors, you can do so in the Respondents step.

All engagement survey responses are completely anonymized (all identifying information is removed) and aggregated. Any full company admin and HR admin of the company will be able to view the aggregated, anonymized survey responses. The anonymized and aggregated results can also be shared with managers and team leads who have 5 or more direct reports as respondents.

If you select to hide a question from the template (by selecting the eye icon), then none of the survey respondents will see the question.

The question will also not be used for any benchmarking purposes, or in the calculation of the engagement survey score. The question will also not appear in any of the survey results or reporting.

Also keep in mind that just because you are hiding the question for this survey, it will not update the template. The next time you run a survey using the template, you'd still need to re-hide the question again.

Yes! We plan on exploring new survey templates and identifying ways to align them with an employee and company life cycle.

You can add, edit, or hide questions in any of the existing survey templates. However, if you decide none of the provided templates work for you, you can also create a custom survey from scratch.

At this time, no. We are exploring customization options as needed, but have received feedback from most administrators that the current notifications align with their expectations.

While you can't customize the automated notifications, you can always use other communication to supplement the ones sent by Zenefits. We recommend using the People Hub to post an announcement about surveys, which can complement the automated notifications and remind respondents of the opportunity to voice their opinions.

All survey responses remain entirely anonymous, and any group with less than 5 responses will not be able to be viewed. For example if a manager has only 3 direct reports, and the Survey Owner filters results by that manager's name, they will not be able to see any of the responses.

This is to protect respondent anonymity. If a group, or represented population, consists of less than 5 individuals, then we do not display survey results. 

We hope to provide a look into this data over time in the future, so you can how the same survey has performed throughout the year.

Results of an engagement survey are tied to the department/manager and location. Up until the start date of the survey period, this will be dynamic. So if you create a survey for the period of January 20-January 30 and you had 10 direct reports, those 10 people would receive a notification of the survey. If you had an additional 5 people report to you beginning January 15, they would then also be invited to participate in the survey with your existing 10 reports. 

However, beginning on the start date of the survey period, the survey will become static. So if you had an additional 5 people begin reporting to you on January 20, they would not be invited to participate in the survey and the survey results would reflect when you had 15 direct reports.