You are able to see a doctor if you don't have your insurance cards yet. You'll need the following information:
1. Member ID: This cannot be found in your Zenefits profile because it is Protected Health Information (PHI). You can either use your SSN in place of your member ID, OR contact your insurance carrier directly to obtain it. The contact information for your specific insurance carrier can be found under the Member Services & Claims Info link of your Medical Overview page. For dental and vision coverage, your SSN may be the member ID.
2. Group/Policy Number: This can be found in the Medical, Dental, or Vision Overview page underneath Plan.
3. Plan Name/Type: This can be found on the Medical, Dental, or Vision Overview page underneath Plan.
You'll receive one medical insurance card that you use for both doctor's appointments and prescriptions.
After your insurance is approved, you can access this information directly in Zenefits while you're waiting for your new cards to arrive in the mail.
Your member ID will not be located in your Zenefits account due to Protected Health Information (PHI) restrictions. Contact your carrier at the Member Services number listed under the Member Services & Claims Info link to obtain this information.
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