What happens if my billing doesn't go through?

If your payment method fails, we'll send you an email with instructions on how to resolve the issue. This may require you to enter new billing information for us to attempt to process your payment again.

If your payment continues to fail, we may suspend account access by enabling a Paywall. 

Failed payments more than 60 days past due may result in the deactivation of your account and a referral of your account to collections. 

Was this answer helpful?  

Still need our help? Our support team is waiting to help you. Contact us