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FAQs About Billing and Payments

Zenefits accepts all major credit and debit cards, and electronic bank transfers using ACH.

An administrator can add a payment method to their account by following the steps below.

1. After logging in, navigate to the Company Profile app

2. Go to the Billing & Payments tab from the left hand menu

3. Add or update the payment method

You can add a credit card, debit card, or bank account on the Billing and Payments page of your company profile. If you have both a bank account and a credit or debit card on file, you can select which payment method you’d like to use for billing by assigning one as your Billing Method.

If your payment method fails, we'll send you an email with instructions on how to resolve the issue. This may require you to enter new billing information for us to attempt to process your payment again.

If your payment continues to fail, we may suspend account access by enabling a Paywall. 

Failed payments more than 60 days past due may result in the deactivation of your account and a referral of your account to collections. 


We’re moving away from standardized first-of-each-month billing. From September 2018 onwards, all of our customers will be billed on their respective anniversary dates. This means if you joined Zenefits on November 10th, your billing date will be on the 10th of the month.

We understand this may raise some questions. Check out our Billing and Package Change FAQ here.

Annual contracts are automatically renewed at the end of the contract period. We’ll send you a heads up email when your contract end date is approaching.

In order to make any changes to your subscription package, please reach out to our Customer Care Team at least 30 days before your scheduled renewal date.

To review your upcoming plan and pricing (including any pricing changes or increases), you can visit your Renewal & Upgrade Center here.

When your auto-renewal takes place, your renewal quantity will be based on your highest seat count. 


Administrators may add a credit card, debit card, or bank account on the Billing and Payments page in the Company Profile app. If you have both a bank account and a credit or debit card on file, you can select which payment method you’d like to use for billing by assigning one as your Billing Method.

Please note that there are a few different bank accounts that could be on file with Zenefits that may need to be updated:
  • Contractor Payments - Click here to learn more about this type of bank account change.
  • COBRA Payments and Reimbursements - Contact your COBRA TPA for any changes.
  • Billing- Click on the Company Profile app, followed by Billing & Payments.
  • Zenefits Payroll - Click here to learn more about changing your payroll bank account.

Yes. If you upgrade to a new plan, we ask that you re-accept our terms, which resets your contract period. We'll credit any remaining balance on your previous contract towards the new contract.

Locating your invoice

If you are a Full Company Administrator, you can view past invoices by clicking the Company Profile app on your Zenefits administrator dashboard. Select Billing & Payments from the left hand navigation menu and scroll down to the Billing History section.

If you'd like to have a PDF copy, click on the blue Download link to the right. 

Understanding your invoice

Each Zenefits invoice is broken down by the following fields:

  • Product - The Zenefits product you are being billed for; signifies applicable prorations
  • Billing Frequency - Your subscription's billing frequency; Annually, Monthly or Upfront
  • Service Period - The billing period
  • Unit Price - The price per product unit
  • Quantity - The amount you are billed for
  • Price - The invoice row's total sum
  • Subtotal - The pre-tax invoice total for amount owed (or credited)
  • Tax - The total sales tax amount
  • Total - The overall amount owed (or credited) 

Useful tips for reading your invoice:

  • Credits to your account are notated with parenthesis in the Price column and "Proration Credit" in the Product column.
  • Annual contracts will contain a Service Period date range (e.g., Jan. 1 2021 - Jan. 31, 2021); Month-to-month contracts will list a range of a single day in the Service Period column (e.g., Jan. 1, 2021 - Jan. 1, 2021). Checking the Service Period date range will tell you which type of contract your company is on.
  • Accounts with an Annual or Upfront billing frequency will only receive a monthly invoice if and when there are changes to the quantity of employees or products.

As an administrator, you can change the company's bank account by following the instructions below: 

1. Select the Company Profile application
2. Click "Billing & Payments" on the left-hand  side
3. Scroll to the Payroll Bank Account section and click "Change"
4. Verification Process
  • Instant Verification - If your bank is supported, you'll enter your bank login to securely connect with your bank and verify your account in seconds.
  1. Select Instant Verification then click "Continue"
  2. Search or select your bank and enter your banking credentials to verify your bank instantly
  • Manual Verification - You'll enter your bank account information, then we'll make two small test deposits into your account. You'll need to enter the deposit amounts in Zenefits to verify your account. 
  1. Click Manual Verification then click "Continue"
  2. Enter the Account Holder's name, select the Account Type, and enter the routing and account number
  3. Click "Save & Continue"
  4. Upload a voided check to confirm the account type
  5. After receiving two small deposits, return to the Bank & Billing Information section to verify the deposits
Please note that only the main company administrator can remove bank account or credit card information. 

Companies will be billed for their Zywave integration by usage. Each month, the company will be charged $19.95 for each training for each employee that has been completed. The line item on your Zenefits invoice will appear as follows (if you’re not enrolled in Zenefits Advisory Services).

zywave invoice

Companies who have recently purchased a Zenefits plan, or have updated their payment method, may notice a banner on the dashboard of their Zenefits account.
 
Please remember to authorize “Zenefits / Pay Your People” with your credit card company to avoid payment failure.
If you’re checking out/updating a credit card, we need to ask you to whitelist us (Zenefits, Your People Inc.) with your credit card company. That way, credit card companies do not block our attempts to debit them and you don’t experience a disruption in service.

 
Please authorize Zenefits (ACH Company Name: YOURPEOPLE INC // ACH ID: 2460645293) to debit your account.
If you’re checking out/updating a bank account (ACH), we need to ask you to authorize us (Zenefits, Your People Inc.) with your bank. That way, the bank does not block any attempts to debit you and you don’t experience a disruption in service. 
Once you have confirmed that Zenefits has been appropriately authorized or whitelisted with your credit card company or banking institution, feel free to click the Got It link to permanently dismiss the banner from your dashboard.

Adding Seats

Zenefits is built to grow with your business. If you are looking to increase your subscription’s seat count in order to hire more workers, you can simply hire them via the Hiring app. Zenefits will automatically adjust your seat count accordingly to reflect the increased seat count

Removing Seats

If you are looking to reduce your seat count for an annual subscription, please note that this is possible at subscription renewal. To request this reduction, please reach out to our Customer Care team.

If you are looking to reduce your seat count for a monthly subscription, this reduction will take place automatically each month to reflect your active worker counts on your account’s billing date.

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