Zenefits accepts all major credit and debit cards, and electronic bank transfers using ACH.
An administrator can add a payment method to their account by following the steps below.
1. After logging in, navigate to the Company Profile app
2. Go to the Billing & Payments tab from the left hand menu
3. Add or update the payment method
You can add a credit card, debit card, or bank account on the Billing and Payments page of your company profile. If you have both a bank account and a credit or debit card on file, you can select which payment method you’d like to use for billing by assigning one as your Billing Method.
If your payment method fails, we'll send you an email with instructions on how to resolve the issue. This may require you to enter new billing information for us to attempt to process your payment again.
If your payment continues to fail, we may suspend account access by enabling a Paywall.
Failed payments more than 60 days past due may result in the deactivation of your account and a referral of your account to collections.
We’re moving away from standardized first-of-each-month billing. From September 2018 onwards, all of our customers will be billed on their respective anniversary dates. This means if you joined Zenefits on November 10th, your billing date will be on the 10th of the month.
We understand this may raise some questions. Check out our Billing and Package Change FAQ here.
Annual contracts are automatically renewed at the end of the contract period. We’ll send you a heads up email when your contract end date is approaching.
In order to make any changes to your subscription package, please reach out to our Customer Care Team at least 30 days before your scheduled renewal date.
To review your upcoming plan and pricing (including any pricing changes or increases), you can visit your Renewal & Upgrade Center here.
When your auto-renewal takes place, your renewal quantity will be based on your highest seat count.
Administrators may add a credit card, debit card, or bank account on the Billing and Payments page in the Company Profile app. If you have both a bank account and a credit or debit card on file, you can select which payment method you’d like to use for billing by assigning one as your Billing Method.
Yes. If you upgrade to a new plan, we ask that you re-accept our terms, which resets your contract period. We'll credit any remaining balance on your previous contract towards the new contract.
If you are a Full Company Administrator, you can view past invoices by clicking the Company Profile app on your Zenefits administrator dashboard. Select Billing & Payments from the left hand navigation menu and scroll down to the Billing History section.
If you'd like to have a PDF copy, click on the blue Download link to the right.
Each Zenefits invoice is broken down by the following fields:
As an administrator, you can change the company's bank account by following the instructions below:
Companies will be billed for their Zywave integration by usage. Each month, the company will be charged $19.95 for each training for each employee that has been completed. The line item on your Zenefits invoice will appear as follows (if you’re not enrolled in Zenefits Advisory Services).
Zenefits is built to grow with your business. If you are looking to increase your subscription’s seat count in order to hire more workers, you can simply hire them via the Hiring app. Zenefits will automatically adjust your seat count accordingly to reflect the increased seat count
If you are looking to reduce your seat count for an annual subscription, please note that this is possible at subscription renewal. To request this reduction, please reach out to our Customer Care team.
If you are looking to reduce your seat count for a monthly subscription, this reduction will take place automatically each month to reflect your active worker counts on your account’s billing date.