How do I clear my cache and cookies?
Depending on a user's web browser, the steps to clear the browser's cache and cookies can vary. Please see instructions on how to clear cache for recommended web browsers below.
To quickly bring up the Clear Browsing Data menu in both Chrome and Firefox:
PC: Press Ctrl+Shift+Delete
Mac: Press Command+Shift+Delete (the bigger of the two Delete keys)
Google Chrome
- Click the three horizontal lines
(or "hamburger icon") in the upper-right corner. - Hover over More Tools.
- Click Clear Browsing History.
Mozilla Firefox
- Click the three horizontal lines
(or "hamburger icon") in the upper-right corner. - Click Preferences.
- On the left-hand side click on the Advanced icon.
- From the top bar select Network.
- Under Cached Web Content click Clear Now.