eNPS Survey Methodology
The employee Net Promoter Score (eNPS) value from the survey is calculated in the following manner.
Identify promoters, passives and detractors
- Promoters: respondents giving a 9 or 10 score
- Passives: respondents giving a 7 or 8 score
- Detractors: respondents giving a 0 to 6 score
The eNPS value is calculated as the difference between the percentage of promoters and detractors.
For example, if your results are:
25% promoters
55% passives
20% detractors
NPS = promoters - detractors.
25 (promoters) - 20 (detractors) = +5 NPS