Can I make changes to my Zenefits subscription?

Annual subscriptions may be changed at renewal, but not mid-contract. This applies to all subscription details including:

  • Pricing - the pricing included in your current subscription, including any discounts and credits that appear on your invoices
  • Seat count - the number of available users in your account; you can view the complete seat count policy here
  • Products - the Zenefits products and features included in your subscription; for example, Essentials, Zenefits Payroll, Benefits Administration, etc.
  • Contract length - the duration of your contract in years/months 

For example, if you provide notice on June 1st that you would like to discontinue using Zenefits Payroll, but your contract renews on January 1st, your subscription will continue to include Zenefits Payroll until your subscription renews, and subsequent invoices will include Zenefits Payroll charges through January 1st. After January 1st, Zenefits Payroll would no longer be on the invoice.

Monthly subscriptions may be changed or amended at any time with 30 days advance notice.

For example, if you provided notice on June 1st that you’d like to remove a product from your subscription, and your monthly bill date is June 10th, the change would take effect for your July 10th billing date. Your June 10th invoice would still reflect charges for that product, and you’ll retain access to that product through July 10th.

Was this answer helpful?  

Still need our help? Our support team is waiting to help you. Contact us