Most issues can be resolved by simply using a browser and device recommended by Zenefits. If the issue persists, try one of the follow:
If these steps don't resolve the issue, clear the browser's cache and cookies and try again. If the problem persists, follow these steps before contacting Support to expedite resolution
System and Platform Recommendations for Zenefits
Zenefits works best on a desktop or a laptop running Google Chrome or Mozilla Firefox. While Zenefits also works on mobile devices using Safari or Microsoft Edge, you may experi... Learn more
Employee's First Name is Not Visible on Org Chart
If a worker's first name on the Org Chart isn't displaying, check the Preferred Name field for the individual and make sure there isn't a blank space where the preferred name sh... Learn more
How to Contact the Customer Care Support Team
If you have not been able to find the answers to your questions in our Help Center or Training videos, you may contact the Zenefits Customer Care Team for additional assistance.... Learn more
Have a suggestion on how to make Zenefits even better? We'd love to hear it!If you're an administrator, join ClubZen to connect with our product teams directly.If you have an as... Learn more
After every interaction with the Chat Support team, you'll be able to download or email a copy of the transcript to yourself by following the post-chat prompt.Note: Chats are no... Learn more
What is Broker Contact Us? It’s the ability for brokers to submit cases to Zenefits Customer Care directly from the Partner Dashboard and/or the group overview page in Zenefits.... Learn more
What is a support reference number?
A support reference number is a unique identifier related to each of your Customer Care cases. Once you tell Zen Assistant about your issue, you will be given a reference number... Learn more
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