Troubleshooting Issues with the Zenefits Website

Most issues can be resolved by simply using a browser and device recommended by Zenefits. If the issue persists, try one of the follow:

If these steps don't resolve the issue, clear the browser's cache and cookies and try again. If the problem persists, follow these steps before contacting Support to expedite resolution

  1. Take a screenshot (Mac or PC) of the current page.
  2. Then, follow these instructions for taking a Javascript Console screenshot to help Support examine the code. This step is especially important.

System and Platform Recommendations for Zenefits

Zenefits works best on a desktop or a laptop running Google Chrome or Mozilla Firefox. While Zenefits also works on mobile devices using Safari or Microsoft Edge, you may experi... Learn more

Employee's First Name is Not Visible on Org Chart

If a worker's first name on the Org Chart isn't displaying, check the Preferred Name field for the individual and make sure there isn't a blank space where the preferred name sh... Learn more

How to Contact the Customer Care Support Team

If you have not been able to find the answers to your questions in our Help Center or Training videos, you may contact the Zenefits Customer Care Team for additional assistance.... Learn more

How to Submit Feedback

Have a suggestion on how to make Zenefits even better? We'd love to hear it!If you're an administrator, join ClubZen to connect with our product teams directly.If you have an as... Learn more

How to Save Chat Transcripts

After every interaction with the Chat Support team, you'll be able to download or email a copy of the transcript to yourself by following the post-chat prompt.Note: Chats are no... Learn more

Broker Contact Us

What is Broker Contact Us? It’s the ability for brokers to submit cases to Zenefits Customer Care directly from the Partner Dashboard and/or the group overview page in Zenefits.... Learn more

What is a support reference number?

A support reference number is a unique identifier related to each of your Customer Care cases. Once you tell Zen Assistant about your issue, you will be given a reference number... Learn more

Still need our help? Our support team is waiting to help you. Contact us